Need Help? Call: 855-994-3703

What support costs

A free starting step, then two paid choices. You approve the price before any paid work begins.

Start with a free consultation and initial checkup.

We talk through what is happening, carry out an initial assessment and explain your options and any cost. No payment details needed, and no obligation to buy.

Call for a free consultation 855-994-3703

One-Time Remote Support

$79.99one agreed issue

For a single problem you want sorted now.

  • One agreed issue suitable for remote assistance
  • Pay only after the agreed issue is fixed
  • If we cannot fix it, there is no charge
  • No recurring subscription
  • No follow-up support included after the completed service

Not every problem can be solved remotely. We tell you honestly if yours cannot.

Call About One-Time Support 855-994-3703

Annual Computer Support & Scheduled Care

$499.99per year, paid upfront

Equivalent to $41.67/month, billed as $499.99 annually.

For ongoing help across the year on one computer.

  • Covers one computer
  • Unlimited remote troubleshooting for covered computer software, operating-system, settings and connectivity issues during support hours
  • 36 care sessions across the year, up to 45 minutes each, used whenever you need them — separate from troubleshooting and not used up by it
  • Technicians arrange and deliver the care appointments
  • No hardware repair or replacement

$499.99 paid upfront for 12 months. Automatically renews annually until cancelled. Cancel any time by phone on 855-994-3703 or by email to info@oakstoneassist.com. See cancellation and refunds.

Call About Annual Care 855-994-3703

You approve the scope and the price before any paid work begins. Prices are in US dollars.

What the annual plan covers

Two different things: help whenever you need it, and 36 planned appointments to use across the year.

Unlimited troubleshooting

Something gone wrong? Get in touch as often as you need during your annual term. There is no limit on how many times you can ask for help with a covered issue, and these contacts do not use up your scheduled care sessions.

  • Covered computer software, operating-system, settings and connectivity issues
  • Available during support hours, Monday to Friday, 9:00 AM–6:00 PM Central Time
  • No limit on the number of contacts, and no per-contact time limit

Unlimited means we will keep helping with covered issues. It does not mean every problem can be solved, that answers are immediate, that we are available around the clock, that hardware is covered, or that any third-party purchase is included.

36 care sessions a year

Planned maintenance appointments, arranged with you in advance. You get 36 across your 12-month term — about three a month if you spread them evenly — each up to 45 minutes, and you can use them whenever you need them. The 45-minute limit applies to these appointments only, not to ordinary troubleshooting.

A care session may include:

  • Discussing your questions and any problems you have noticed
  • Reviewing available operating-system and application updates
  • Installing appropriate, agreed updates with your permission
  • Reviewing temporary files and carrying out suitable cleanup
  • Reviewing unnecessary startup programs
  • Explaining our recommendations and the work completed

Scheduling, renewal and cancellation

  • If you miss an appointment, contact us to arrange another time. Any sessions still unused when your 12-month term ends do not carry into a renewed term.
  • Missing an appointment does not automatically use up that session. Rescheduling depends on appointment availability. There is no missed-appointment fee.
  • The allowance is 36 care sessions over the 12-month term, used whenever suits you. There is no monthly cap. Troubleshooting is separate and is not counted against it.
  • $499.99 is paid upfront for 12 months and renews automatically each year until you cancel. Cancel by phone on 855-994-3703 or by email to info@oakstoneassist.com. Your cancellation takes effect when we receive it, and we send written confirmation.
  • Cancelling partway through a term does not by itself create a refund. Your cover and your unused care sessions continue until the paid term ends. Full terms are in our cancellation and refund policy.

Good to know

  • One-time support is charged only after the agreed issue is fixed. If we cannot fix it, there is no charge. There is no recurring subscription and no follow-up support included after the completed service.
  • The annual plan is paid upfront and renews automatically. $499.99 covers 12 months on one computer and renews each year until you cancel. There is no monthly payment option and no monthly plan.
  • Separate issues need a new assessment. We agree the issue, the scope and the price with you first, every time.
  • Software subscriptions are separate. Pricing for the Oakstone PC Care Windows application is set out on its own page and is not part of these support options.

Disclaimer: Oakstone Technologies LLC (Operating as OakstoneAssist) is an independent provider of remote computer assistance. We are not affiliated with, endorsed by, or sponsored by Microsoft, Apple, or any other third-party brands. All brand names and trademarks are used for descriptive purposes only. Users must approve all services and costs before any paid work begins.