Refund Policy

We believe in transparent and fair pricing. Our Refund Policy is designed to ensure you are satisfied with our assistance.

No Charge Before Approval

The initial session review and consultation are completely free. We will never charge you before you have approved the service plan and cost.

Consent-Based Billing

Charges are only applied after you have given explicit consent to proceed with a paid service. We ensure you understand the costs involved before any work begins.

Refund Eligibility

If you are not satisfied with the assistance provided, please contact us within 24 hours of the session completion. Refund requests are evaluated on a case-by-case basis. We aim to resolve any dissatisfaction promptly.

Exclusions

Refunds are generally not provided once a service has been successfully completed and the user has confirmed the resolution during the session. Fees for completed labor are non-refundable.

Disclaimer: Oakstone Technologies LLC (OakstoneAssist) is an independent third-party provider of remote technical support and is not affiliated with Microsoft, Apple, Google, or any other brand. Services are provided only with user consent, including remote device access. All services and fees are clearly explained and approved before work begins. We do not guarantee issue resolution and are not liable for any data loss or system issues.