OakstoneAssist
Frequently Asked Questions
Clear answers to common questions about our guided assistance.
Is my information secure?
Absolutely. We use industry-standard encryption for all remote sessions. You remain in control and can see everything we do on your screen.
How does the remote session work?
After you book, we provide a secure link to join a session. We guide you through the process of allowing us to view your screen so we can assist you directly.
Do I need to install anything permanent?
No. The assistance software we use is temporary and can be easily removed once the session is complete. We do not install background software without your consent.
What happens after I book an appointment?
You will receive a confirmation email. One of our specialists will call you at the scheduled time to begin your free session review.
Can I schedule for a later time?
Yes, our booking system allows you to choose a date and time that is most convenient for you.
What if you can't resolve my issue?
If we determine during the free review that we cannot assist with your specific situation, we will guide you toward the best next steps at no cost.