Terms & Conditions

By accessing our website and using our services, you agree to comply with and be bound by the following Terms & Conditions.

Service Description

Oakstone Technologies LLC (Operating as OakstoneAssist) provides remote computer assistance and guidance. Our services are guidance-based, meaning we assist you in resolving technical issues through remote interaction.

User Consent & Approval

All services are provided only upon your explicit request and consent. No paid services will begin without your prior approval of the scope and cost. You maintain control of your device at all times during a remote session.

No Guarantees

While we strive to provide the best possible assistance, we do not guarantee that every technical issue can be resolved. Technical problems can be complex and may require hardware replacement or on-site service beyond our remote capabilities.

Limitation of Liability

Oakstone Technologies LLC (Operating as OakstoneAssist) and its specialists are not liable for any data loss, hardware damage, or indirect damages resulting from the use of our services. It is the user's responsibility to ensure data is backed up before any technical session.

Disclaimer: Oakstone Technologies LLC (OakstoneAssist) is an independent third-party provider of remote technical support and is not affiliated with Microsoft, Apple, Google, or any other brand. Services are provided only with user consent, including remote device access. All services and fees are clearly explained and approved before work begins. We do not guarantee issue resolution and are not liable for any data loss or system issues.